If you are not satisfied for any reason, please contact us by email at info@pepperssafety.com. We want to make things right if a product is defective, arrives broken, or isn’t what you ordered. Our refund and returns policy is to exchange your item for the same super awesome or similar totally awesome item. The exchange period lasts 30 days. If 30 days have passed since your purchase, we can’t offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it in. Bottom line: We want happy customers and we’ll work with you.